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Why can’t bank credit cards be used on platforms like Zalora or Shopee, and why do customer services take so long to respond online?

Why can’t bank credit cards be added to e-commerce platforms like Zalora or Shopee? I’ve reached out to the platforms, but they haven’t responded to my inquiry. Customer service at the bank is also frustratingly slow, making it hard to connect with a real agent. Is it that not all credit cards can be linked for online shopping, or is it just a limitation for physical transactions?