I remember a night shift where a customer came in looking panicked. It turned out they had locked their keys in their car with their toddler inside. They were understandably frantic, but I stayed calm and assured them that we could help. I called a service that specializes in unlocking cars, and while we waited, I chatted with the child to keep them occupied.
To lighten the mood, I offered the little one a packet of candy from our snack aisle, which helped ease the parent’s worry too. It felt great to turn a stressful situation into a moment of support. Thankfully, the service arrived within minutes, and the parent was so relieved. They left us with a heartfelt thank-you and a promise to share their experience with anyone who needed help in the future. It reminded me that sometimes, the job is more than just pumps and snacks—it’s about being there for people when they need it most.
I remember a night shift where a customer came in looking panicked. It turned out they had locked their keys in their car with their toddler inside. They were understandably frantic, but I stayed calm and assured them that we could help. I called a service that specializes in unlocking cars, and while we waited, I chatted with the child to keep them occupied.
To lighten the mood, I offered the little one a packet of candy from our snack aisle, which helped ease the parent’s worry too. It felt great to turn a stressful situation into a moment of support. Thankfully, the service arrived within minutes, and the parent was so relieved. They left us with a heartfelt thank-you and a promise to share their experience with anyone who needed help in the future. It reminded me that sometimes, the job is more than just pumps and snacks—it’s about being there for people when they need it most.