To all Redditors employed by insurance companies (health, auto, homeowners, etc.) who have the authority to approve or deny claims: do you feel like you’re making a positive impact in people’s lives, or do you see yourself as the antagonist? What influences your perspective?
It’s a complex and often emotional role. On one hand, I definitely feel like I’m helping people when I approve claims that provide them with the support and resources they need during tough times. People often rely on insurance to navigate life’s unexpected challenges, and being able to assist them is rewarding.
However, there are also moments when I feel like the “bad guy,” especially when I have to deny claims that people believe should be covered. It’s tough to explain policy limitations or specific exclusions, especially when someone is in a vulnerable situation. The key lies in balancing policy adherence with empathy—I strive to communicate with compassion, ensuring that policyholders understand their options, even if the outcome isn’t what they hoped for.
Overall, it’s a challenging job that requires both analytical skills and emotional intelligence, and I try to focus on the positive impact I can have.