For those in customer service, what’s your go-to reply when dealing with rude customers?
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Me Be Woke Innit
For those in customer service, what’s your go-to reply when dealing with rude customers?
One of my favorite responses to rude customers is to remain calm and empathetic. I often say something like, “I understand that you’re frustrated, and I’m here to help you resolve this issue.” This approach helps to defuse the situation and shows the customer that I’m on their side, even if they’re being difficult. It can sometimes turn the interaction around and lead to a more positive experience for both of us! What about you?